Why Choose Us?

Find out what sets Active Back Care apart from other back, neck and sports injury clinics in Sydney?

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Welcome Video

What to expect

Whatever type of treatment you’re seeking, the very first thing on our agenda is a warm welcome and a friendly smile! From the moment you step into our professionally staffed office, you’ll be treated like a valued member of our wellness family.

At Active Back Care, we believe that the success of your treatment lies not so much in the type of practitioner you choose or the technique that is used, but in your level of preparation and your mindset when you come in for your exam or treatment. We’ve compiled the information on this page to help ensure a productive and positive experience.

Chiropractic Care

If you’ve never visited a chiropractor, you may be wondering what to expect from your first session. Like any other doctor’s appointment, the first step will be for you to provide details of your medical history. You’ll be asked to describe any pain, trauma, symptoms, or health conditions you’ve experienced. To help guide the diagnosis and treatment, the chiropractor may ask you about certain lifestyle factors such as diet, activity level, occupation, and family medical history.

Next, Chiropractors often perform physical, neurological, and/or orthopedic tests to help replicate symptoms and pinpoint the causes. He or she may also examine your spine to check for any potential malfunction. To support or confirm the physical examinations, you may be referred for X-rays of the affected area. In a few select cases, an MRI or CT scan may be necessary.

Based on the discussions, exams, and tests, the chiropractor will ultimately deliver a diagnosis and recommend a customized treatment plan to address your needs. Treatments may include a combination of spinal adjustments, stretches, exercises, muscle stimulation, and hot/cold applications. Follow-up strategies may include diet and lifestyle changes, vitamins or supplements, home exercises, and/or therapeutic supports.

At Active Back Care, our goal is to make your first chiropractic appointment a safe, comfortable, and nurturing experience. Your chiropractor will provide patient, thorough care so you will never feel rushed. Our chiropractic staff provides courteous, competent service from the moment you step into our office.

Therapeutic Massage

Whether this is your very first massage or just your first time visiting our clinic, we want to ensure that you know exactly what to expect and how to prepare for your massage therapy appointment at Active Back Care.

It’s a good idea to plan to arrive at least 10 to 15 minutes before your massage is scheduled. This allows room for unexpected traffic delays and means you’re more likely to start your massage in a relaxed frame of mind, as opposed to arriving frazzled and stressed at the last minute. You’ll be asked to fill out a personal history form before your first visit, so allowing a few extra moments means you won’t lose any time from the massage itself. We recommend that you wear loose-fitting clothes that will be comfortable to wear home and won’t be damaged by massage oils. Although we use the highest quality water based products in our clinic, some of the oils may remain on the surface of your skin for several hours after your treatment.

Once you meet your massage therapist, you’ll have the opportunity to discuss the specifics of your treatment, including your goals for the massage and any specific preferences, including areas that you may wish us to avoid.

Your therapist will leave the room to allow you time to undress and get comfortable on the massage table before he or she returns, notifying you with a friendly knock before entering the room.

You can expect your massage therapist to begin gently and gradually increase the intensity of the massage, using a variety of techniques that may include stretching, kneading, gliding, friction, percussion, and myofascial release.

Throughout the process, your massage therapist will welcome your feedback. If at any time you feel discomfort or pain, he or she can adjust the techniques to suit your comfort level. If you feel chilled or too warm during your massage, your therapist can supply additional blankets and towels, or remove them as needed.

Although most clients report feelings of wellness and relief from pain, you may also experience some discomfort or an adjustment period after a massage. Remember to be gentle with yourself for the next day or two, and drink plenty of water to help flush toxins and stimulate the release of tension from your body.


Knowledge is key to ensuring a smooth and successful first physiotherapy session. Like any other doctor’s appointment, the first step will be for you to provide details of your medical history. Specifically, you’ll be asked to describe the pain, discomfort, or impairment you are experiencing as well as any particular incidents or injuries that may have caused it. The physiotherapist will also want to know what movements or activities have been hampered by your condition. To help guide the diagnosis and treatment, the physiotherapist may ask you about certain lifestyle factors, such as diet, activity level, occupation, and family medical history.

Next, the physiotherapist will examine the affected area and may ask you to perform certain movements to replicate symptoms or gauge your range of motion.

Based on your symptoms and the results of your examination, the physiotherapist will recommend a customized treatment plan. The initial treatment will most likely take place during your first appointment with follow-up sessions to ensure long-term results. We recommend scheduling the recommended physiotherapy treatments each week to promote fast healing.

Above all, Active Back Care is committed to making your first physiotherapy appointment a safe, comfortable, and nurturing experience. Your practitioner will spend as much time as necessary to address all of your questions and concerns so you leave our facility feeling better than when you arrived. Our staff is friendly, professional, and patient throughout the entire course of treatment.

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